Control Logic Case Study
Our decision to go with expensemanager was made in part to the very user-friendly interface and the features that we needed, but also as important was our desire to have a local company who understood our business, handling the implementation and ongoing support.
As an Australian company who focus on oustanding customer support, we understand the importance of building close relationships with our suppliers to mitigate delivery risk and minimise user issues. expensemanager’s delivery and support models exceeded our expectations in this space.
We needed the full service implementation option
We are a fast growing company with a very busy finance team and we knew that the adoption of expensemanager would greatly assist not just our sales and engineering teams but our accounts payable processes.
It was also important to us to ensure the finance team’s engagement was limited to workshops and training. We needed to ensure that they were allow to focus on their core tasks and not left to implement the software or working with an overseas company and logging support tickets. The full service implementation that expensemanager offered was a critical ‘must have’ and proved invaluable in the successful delivery of the provided solution.
The implementation process was incredibly streamlined and the team was great to work with building our specific database. Right from the ‘kick off’ meeting through to Go Live, the process was very professional and personal. Where expensemanager really exceled was expectation management and stakeholder engagement. When things changed, they were communicated and documented immediately. Interactive workshops with Finance and operations teams ensured that the solution provided was fit for purpose while also considering the user experience. The webinar training provided was concise and allowed easy transition from our paper based system from all of our staff.
expensemanager delivered our solution on time and on budget and provided fantastic pre and post golive support. Even today we know that help is just a phone call away – we like being able to speak with someone – sometimes it’s just not easy to explain something in an email and we really appreciate the fast turnaround. Also the team that implemented our solution is the team that supports our solution; they know our team and our configuration allowing faster outcomes and for our team to focus on our core business rather than dealing with software issues.
While expensemanager is not as large as some of the other vendors we considered, we found that to be a benefit and our due diligence showed that they could support us better than any of the large global players in the market and with a better cost benefit.
General Manager, Operations & Service